# FAQ

<details>

<summary>General</summary>

[Our onboarding process](https://docs.monogoto.io/getting-started/onboarding-process)

</details>

<details>

<summary>Coverage Lists </summary>

[global-public-coverage](https://docs.monogoto.io/getting-started/global-public-coverage "mention")

[lp-wan-coverage](https://docs.monogoto.io/getting-started/lp-wan-coverage "mention")

</details>

<details>

<summary>Account</summary>

[How to update the company details?](https://docs.monogoto.io/hub/faq/how-to-update-your-company-details)

[How to create a new user for the account?](https://docs.monogoto.io/hub/intro/users/create-a-new-user)

[How to delete a user from the account?](https://docs.monogoto.io/hub/intro/users/delete-a-user)

[How to reset your password?](https://docs.monogoto.io/hub/intro/users/user-password-reset)

[How to add a credit card to your account?](https://docs.monogoto.io/hub/faq/how-to-add-your-credit-card)

[How to update your credit card?](https://docs.monogoto.io/hub/faq/how-to-update-your-payment-method)

[How to receive billing updates to your email?](https://docs.monogoto.io/hub/faq/how-to-receive-billing-updates-to-your-email)

[How to download an invoice?](https://docs.monogoto.io/hub/faq/invoice-download)

</details>

<details>

<summary>Dashboard and Reports</summary>

[how-to-change-the-monogoto-dashboard-time-period](https://docs.monogoto.io/hub/faq/how-to-change-the-monogoto-dashboard-time-period "mention")

[how-to-filter-the-dashboard-for-specific-things-group](https://docs.monogoto.io/hub/faq/how-to-filter-the-dashboard-for-specific-things-group "mention")

[how-to-filter-the-dashboard-for-specific-identity](https://docs.monogoto.io/hub/faq/how-to-filter-the-dashboard-for-specific-identity "mention")

[how-to-filter-the-dashboard-for-specific-mobile-network-operator](https://docs.monogoto.io/hub/faq/how-to-filter-the-dashboard-for-specific-mobile-network-operator "mention")

[how-to-use-the-payment-report](https://docs.monogoto.io/hub/faq/how-to-use-the-payment-report "mention")

</details>

<details>

<summary>Things</summary>

[sim-cards](https://docs.monogoto.io/getting-started/sim-cards "mention")

[how-to-activate-a-sim](https://docs.monogoto.io/hub/faq/how-to-activate-a-sim "mention")

[how-to-suspend-a-sim](https://docs.monogoto.io/hub/faq/how-to-suspend-a-sim "mention")

[how-to-update-the-thing-sim-name](https://docs.monogoto.io/hub/faq/how-to-update-the-thing-sim-name "mention")

[create-things-group](https://docs.monogoto.io/advanced-console/things-groups/create-things-group "mention")

[how-to-move-things-between-groups](https://docs.monogoto.io/hub/faq/how-to-move-things-between-groups "mention")

[how-to-assign-and-remove-tags](https://docs.monogoto.io/hub/faq/how-to-assign-and-remove-tags "mention")

[how-to-create-a-capture-pcap-file-for-a-sim](https://docs.monogoto.io/hub/faq/how-to-create-a-capture-pcap-file-for-a-sim "mention")

[basics-on-how-to-read-a-packet-capture-file](https://docs.monogoto.io/hub/captures/basics-on-how-to-read-a-packet-capture-file "mention")

[how-to-view-the-sim-data-usage](https://docs.monogoto.io/hub/faq/how-to-view-the-sim-data-usage "mention")

[refresh-sim-connection](https://docs.monogoto.io/hub/faq/refresh-sim-connection "mention")

[how-to-identify-the-sim-form-factor](https://docs.monogoto.io/hub/faq/how-to-identify-the-sim-form-factor "mention")

[checking-thing-connection-via-event-logs](https://docs.monogoto.io/advanced-console/platform/how-to-check-if-thing-is-connected/checking-thing-connection-via-event-logs "mention")

[thing-menu-events-explained](https://docs.monogoto.io/advanced-console/platform/thing-menu-events-explained "mention")

[understanding-oplmn-and-fplmn-on-the-thing-details-page](https://docs.monogoto.io/hub/things/thing-details/understanding-oplmn-and-fplmn-on-the-thing-details-page "mention")

[how-to-configure-device-limitation-by-imei](https://docs.monogoto.io/advanced-console/platform/how-to-configure-device-limitation-by-imei "mention")

[how-to-configure-thing-to-work-only-with-one-device-imei](https://docs.monogoto.io/advanced-console/platform/how-to-configure-device-limitation-by-imei/how-to-configure-thing-to-work-only-with-one-device-imei "mention")

[how-to-configure-things-group-to-work-only-with-imei-range-tac](https://docs.monogoto.io/advanced-console/platform/how-to-configure-device-limitation-by-imei/how-to-configure-things-group-to-work-only-with-imei-range-tac "mention")

[how-to-troubleshoot-no-cellular-events-scenario](https://docs.monogoto.io/faq/how-to-troubleshoot-no-cellular-events-scenario "mention")

</details>

<details>

<summary>Messaging</summary>

[Incoming SMS](https://docs.monogoto.io/hub/things/sms/incoming-sms)

[Outgoing SMS](https://docs.monogoto.io/hub/things/sms/outgoing-sms)

[SMS Monitoring](https://docs.monogoto.io/hub/things/sms/sms-monitoring)

[How to send SMS to real number using no-code integration to Twilio? ](https://docs.monogoto.io/hub/faq/sms-integration-with-twilio)

</details>

<details>

<summary>Quality of Service</summary>

[How to run one-time QoS test?](https://docs.monogoto.io/hub/faq/how-to-run-one-time-qos-test)

[How to run 15 min. QoS test?](https://docs.monogoto.io/hub/faq/how-to-run-15-min.-qos-test)

[How to run 24 hr. QoS test?](https://docs.monogoto.io/hub/faq/how-to-run-24-hours-qos-test)

[How to run time specific QoS test?](https://docs.monogoto.io/hub/faq/how-to-run-time-specific-qos)

</details>

<details>

<summary>Devices</summary>

[general-device-configurations](https://docs.monogoto.io/getting-started/general-device-configurations "mention")

[iot-devices](https://docs.monogoto.io/getting-started/general-device-configurations/iot-devices "mention")

[iphone](https://docs.monogoto.io/getting-started/general-device-configurations/iphone "mention")

[android](https://docs.monogoto.io/getting-started/general-device-configurations/android "mention")

[raspberry-pi](https://docs.monogoto.io/getting-started/general-device-configurations/raspberry-pi "mention")

[ntn-certified-devices](https://docs.monogoto.io/ntn-satellite-networks/ntn-certified-devices "mention")

[at-commands](https://docs.monogoto.io/university/at-commands "mention")

[what-at-commands-should-i-use-to-debug-a-connectivity-issue](https://docs.monogoto.io/university/at-commands/what-at-commands-should-i-use-to-debug-a-connectivity-issue "mention")

[how-to-send-at-commands-to-a-teltonika-router](https://docs.monogoto.io/university/at-commands/how-to-send-at-commands-to-a-teltonika-router "mention")

[why-your-device-may-use-default-carrier-apns](https://docs.monogoto.io/faq/why-your-device-may-use-default-carrier-apns "mention")

[how-to-manually-clear-the-fplmn-on-a-sim](https://docs.monogoto.io/faq/how-to-manually-clear-the-fplmn-on-a-sim "mention")

[how-to-manually-change-a-sim-profile-using-a-smartphone](https://docs.monogoto.io/faq/how-to-manually-change-a-sim-profile-using-a-smartphone "mention")

</details>

<details>

<summary>Integrations</summary>

[how-to-set-a-data-usage-limit-using-integrations-in-the-monogoto-hub](https://docs.monogoto.io/hub/integrations/how-to-set-a-data-usage-limit-using-integrations-in-the-monogoto-hub "mention")

</details>

<details>

<summary>Advanced Networking </summary>

[vpn-setup-examples](https://docs.monogoto.io/advanced-console/platform/vpn-setup-examples "mention")

[vpn-setup-with-fortinet](https://docs.monogoto.io/advanced-console/platform/vpn-setup-examples/vpn-setup-with-fortinet "mention")

[vpn-setup-with-ubiquiti](https://docs.monogoto.io/advanced-console/platform/vpn-setup-examples/vpn-setup-with-ubiquiti "mention")

[vpn-setup-with-azure](https://docs.monogoto.io/advanced-console/platform/vpn-setup-examples/vpn-setup-with-azure "mention")

[vpn-setup-to-3rd-party-aws-account-1](https://docs.monogoto.io/advanced-console/platform/vpn-setup-examples/vpn-setup-to-3rd-party-aws-account-1 "mention")

[how-to-configure-nat-port-forwarding](https://docs.monogoto.io/advanced-console/platform/how-to-configure-nat-port-forwarding "mention")

[how-to-configure-static-ip-for-a-thing](https://docs.monogoto.io/advanced-console/platform/how-to-configure-static-ip-for-a-thing "mention")&#x20;

[troubleshooting-open-sessions-without-data](https://docs.monogoto.io/advanced-console/network-management/troubleshooting-open-sessions-without-data "mention")

[identifying-and-understanding-single-sided-sessions](https://docs.monogoto.io/advanced-console/network-management/identifying-and-understanding-single-sided-sessions "mention")

[understanding-mtu-and-fragmentation-issues-in-cellular-iot-devices](https://docs.monogoto.io/advanced-console/network-management/understanding-mtu-and-fragmentation-issues-in-cellular-iot-devices "mention")

[network-communication-protocols](https://docs.monogoto.io/advanced-console/network-management/network-communication-protocols "mention")

</details>

<details>

<summary>Security</summary>

[ip-security-profile](https://docs.monogoto.io/advanced-console/platform/ip-security-profile "mention")

[telephony-security-profile](https://docs.monogoto.io/advanced-console/platform/telephony-security-profile "mention")

</details>

<details>

<summary>Cellular </summary>

[how-to-diagnose-an-apn-issue-via-the-monogoto-hub](https://docs.monogoto.io/faq/how-to-diagnose-an-apn-issue-via-the-monogoto-hub "mention")

[why-your-device-may-use-default-carrier-apns](https://docs.monogoto.io/faq/why-your-device-may-use-default-carrier-apns "mention")

[block-roaming-for-a-specific-carrier-on-the-advanced-console](https://docs.monogoto.io/advanced-console/things-management/block-roaming-for-a-specific-carrier-on-the-advanced-console "mention")

[purge-messages-in-a-cellular-network](https://docs.monogoto.io/hub/faq/purge-messages-in-a-cellular-network "mention")

[lte-bands](https://docs.monogoto.io/university/lte-bands "mention")

[rat-type-radio-access-technology](https://docs.monogoto.io/university/rat-type-radio-access-technology "mention")

</details>

<details>

<summary>Satellite</summary>

[introduction-to-ntn](https://docs.monogoto.io/ntn-satellite-networks/introduction-to-ntn "mention")

[how-to-order-ntn-developer-kit](https://docs.monogoto.io/ntn-satellite-networks/how-to-order-ntn-developer-kit "mention")

[ntn-satellite-coverage](https://docs.monogoto.io/ntn-satellite-networks/ntn-satellite-coverage "mention")

[how-you-can-check-if-your-sim-is-ntn-enabled](https://docs.monogoto.io/ntn-satellite-networks/how-you-can-check-if-your-sim-is-ntn-enabled "mention")

[vpns-in-ntn](https://docs.monogoto.io/ntn-satellite-networks/vpns-in-ntn "mention")

[ntn-billing](https://docs.monogoto.io/ntn-satellite-networks/ntn-billing "mention")

</details>

<details>

<summary>Orders &#x26; Payments</summary>

[How to create a new order?](https://docs.monogoto.io/hub/orders/create-a-new-order)&#x20;

[How to order NTN developer kit?](https://docs.monogoto.io/ntn-satellite-networks/how-to-order-ntn-developer-kit)

[How to add a credit card to your account?](https://docs.monogoto.io/hub/faq/how-to-add-your-credit-card)

[How to update your credit card?](https://docs.monogoto.io/hub/faq/how-to-update-your-payment-method)

[How to receive billing updates to your email?](https://docs.monogoto.io/hub/faq/how-to-receive-billing-updates-to-your-email)

[How to download an invoice?](https://docs.monogoto.io/hub/faq/invoice-download)

[how-to-read-the-billing-report](https://docs.monogoto.io/hub/payments/how-to-read-the-billing-report "mention")

</details>

<details>

<summary>Support</summary>

[how-to-open-a-support-ticket](https://docs.monogoto.io/hub/faq/how-to-open-a-support-ticket "mention")

[how-to-receive-planned-maintenance-and-incident-notifications-to-your-inbox](https://docs.monogoto.io/hub/faq/how-to-receive-planned-maintenance-and-incident-notifications-to-your-inbox "mention")

</details>