> For the complete documentation index, see [llms.txt](https://docs.monogoto.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.monogoto.io/faq.md).

# FAQ

<details>

<summary>General</summary>

[Our onboarding process](/getting-started/onboarding-process.md)

</details>

<details>

<summary>Coverage Lists </summary>

[Global Public Coverage](/getting-started/global-public-coverage.md)

[LP-WAN Coverage](/getting-started/lp-wan-coverage.md)

</details>

<details>

<summary>Account</summary>

[How to update the company details?](/hub/faq/how-to-update-your-company-details.md)

[How to create a new user for the account?](/hub/intro/users/create-a-new-user.md)

[How to delete a user from the account?](/hub/intro/users/delete-a-user.md)

[How to reset your password?](/hub/intro/users/user-password-reset.md)

[How to add a credit card to your account?](/hub/faq/how-to-add-your-credit-card.md)

[How to update your credit card?](/hub/faq/how-to-update-your-payment-method.md)

[How to receive billing updates to your email?](/hub/faq/how-to-receive-billing-updates-to-your-email.md)

[How to download an invoice?](/hub/faq/invoice-download.md)

</details>

<details>

<summary>Dashboard and Reports</summary>

[How to change the Monogoto dashboard time period?](/hub/faq/how-to-change-the-monogoto-dashboard-time-period.md)

[How to filter the dashboard for specific Things group?](/hub/faq/how-to-filter-the-dashboard-for-specific-things-group.md)

[How to filter the dashboard for specific identity?](/hub/faq/how-to-filter-the-dashboard-for-specific-identity.md)

[How to filter the dashboard for specific mobile network operator?](/hub/faq/how-to-filter-the-dashboard-for-specific-mobile-network-operator.md)

[How to use the payment report?](/hub/faq/how-to-use-the-payment-report.md)

</details>

<details>

<summary>Things</summary>

[Monogoto's IoT SIM](/getting-started/sim-cards.md)

[How to activate a SIM?](/hub/faq/how-to-activate-a-sim.md)

[How to suspend a SIM?](/hub/faq/how-to-suspend-a-sim.md)

[How to update the Thing (SIM) name?](/hub/faq/how-to-update-the-thing-sim-name.md)

[Create Things Group](/advanced-console/things-groups/create-things-group.md)

[How to move Things between groups?](/hub/faq/how-to-move-things-between-groups.md)

[How to assign and remove tags?](/hub/faq/how-to-assign-and-remove-tags.md)

[How to create a capture (PCAP file) for a SIM?](/hub/faq/how-to-create-a-capture-pcap-file-for-a-sim.md)

[Basics on How to Read a Packet Capture File](/hub/captures/basics-on-how-to-read-a-packet-capture-file.md)

[How to view the SIM data usage?](/hub/faq/how-to-view-the-sim-data-usage.md)

[Refresh SIM connection](/hub/faq/refresh-sim-connection.md)

[How to identify the SIM form factor?](/hub/faq/how-to-identify-the-sim-form-factor.md)

[Checking Thing Connection via Event Logs](/advanced-console/platform/how-to-check-if-thing-is-connected/checking-thing-connection-via-event-logs.md)

[Thing Menu Events Explained](/advanced-console/platform/thing-menu-events-explained.md)

[Understanding OPLMN and FPLMN on the Thing details page](/hub/things/thing-details/understanding-oplmn-and-fplmn-on-the-thing-details-page.md)

[How to Configure Thing Usage Limitation by IMEI?](/advanced-console/platform/how-to-configure-device-limitation-by-imei.md)

[How to Configure Thing to Work Only With One Device IMEI?](/advanced-console/platform/how-to-configure-device-limitation-by-imei/how-to-configure-thing-to-work-only-with-one-device-imei.md)

[How to Configure Things Group to Work Only With IMEI range (TAC)?](/advanced-console/platform/how-to-configure-device-limitation-by-imei/how-to-configure-things-group-to-work-only-with-imei-range-tac.md)

[How to Troubleshoot No Cellular Events Scenario?](/faq/how-to-troubleshoot-no-cellular-events-scenario.md)

</details>

<details>

<summary>Messaging</summary>

[Incoming SMS](/hub/things/sms/incoming-sms.md)

[Outgoing SMS](/hub/things/sms/outgoing-sms.md)

[SMS Monitoring](/hub/things/sms/sms-monitoring.md)

[How to send SMS to real number using no-code integration to Twilio? ](/hub/faq/sms-integration-with-twilio.md)

</details>

<details>

<summary>Quality of Service</summary>

[How to run one-time QoS test?](/hub/faq/how-to-run-one-time-qos-test.md)

[How to run 15 min. QoS test?](/hub/faq/how-to-run-15-min.-qos-test.md)

[How to run 24 hr. QoS test?](/hub/faq/how-to-run-24-hours-qos-test.md)

[How to run time specific QoS test?](/hub/faq/how-to-run-time-specific-qos.md)

</details>

<details>

<summary>Devices</summary>

[Device Configurations](/getting-started/general-device-configurations.md)

[IoT Modules](/getting-started/general-device-configurations/iot-devices.md)

[iPhone Device](/getting-started/general-device-configurations/iphone.md)

[Android Device](/getting-started/general-device-configurations/android.md)

[Raspberry Pi](/getting-started/general-device-configurations/raspberry-pi.md)

[NTN Certified Devices](/ntn-satellite-networks/ntn-certified-devices.md)

[AT Commands](/university/at-commands.md)

[What AT Commands Should I Use to Debug a Connectivity Issue?](/university/at-commands/what-at-commands-should-i-use-to-debug-a-connectivity-issue.md)

[How to Send AT Commands to a Teltonika Router?](/university/at-commands/how-to-send-at-commands-to-a-teltonika-router.md)

[Why Your Device May Use Default Carrier APNs?](/faq/why-your-device-may-use-default-carrier-apns.md)

[How to Manually Clear the FPLMN on a SIM?](/faq/how-to-manually-clear-the-fplmn-on-a-sim.md)

[How to Manually Change a SIM Profile Using a Smartphone?](/faq/how-to-manually-change-a-sim-profile-using-a-smartphone.md)

</details>

<details>

<summary>Integrations</summary>

[How to Set a Data Usage Limit Using Integrations in the Monogoto Hub?](/hub/integrations/how-to-set-a-data-usage-limit-using-integrations-in-the-monogoto-hub.md)

</details>

<details>

<summary>Advanced Networking </summary>

[How to Setup VPN?](/advanced-console/platform/vpn-setup-examples.md)

[VPN Setup with Fortinet](/advanced-console/platform/vpn-setup-examples/vpn-setup-with-fortinet.md)

[VPN Setup with Ubiquiti](/advanced-console/platform/vpn-setup-examples/vpn-setup-with-ubiquiti.md)

[VPN Setup with Azure](/advanced-console/platform/vpn-setup-examples/vpn-setup-with-azure.md)

[VPN Setup with AWS](/advanced-console/platform/vpn-setup-examples/vpn-setup-to-3rd-party-aws-account-1.md)

[How to Configure NAT Port Forwarding?](/advanced-console/platform/how-to-configure-nat-port-forwarding.md)

[How to Configure Static IP Address For a Thing?](/advanced-console/platform/how-to-configure-static-ip-for-a-thing.md)&#x20;

[Troubleshooting Open Sessions without Data](/advanced-console/network-management/troubleshooting-open-sessions-without-data.md)

[Identifying and Understanding Single-sided Sessions](/advanced-console/network-management/identifying-and-understanding-single-sided-sessions.md)

[Understanding MTU and Fragmentation Issues in Cellular IoT Devices](/advanced-console/network-management/understanding-mtu-and-fragmentation-issues-in-cellular-iot-devices.md)

[Network Communication Protocols](/advanced-console/network-management/network-communication-protocols.md)

</details>

<details>

<summary>Security</summary>

[How to Configure IP Security Profile?](/advanced-console/platform/ip-security-profile.md)

[How to Configure Telephony Security Profile?](/advanced-console/platform/telephony-security-profile.md)

</details>

<details>

<summary>Cellular </summary>

[How to Diagnose an APN Issue via the Monogoto Hub?](/faq/how-to-diagnose-an-apn-issue-via-the-monogoto-hub.md)

[Why Your Device May Use Default Carrier APNs?](/faq/why-your-device-may-use-default-carrier-apns.md)

[Block roaming for a specific carrier on the advanced console](/advanced-console/things-management/block-roaming-for-a-specific-carrier-on-the-advanced-console.md)

[Purge Messages in a Cellular Network](/hub/faq/purge-messages-in-a-cellular-network.md)

[LTE bands](/university/lte-bands.md)

[RAT Type (Radio Access Technology)](/university/rat-type-radio-access-technology.md)

</details>

<details>

<summary>Satellite</summary>

[Introduction to NTN](/ntn-satellite-networks/introduction-to-ntn.md)

[How to Order NTN Developer Kit?](/ntn-satellite-networks/how-to-order-ntn-developer-kit.md)

[NTN Satellite Coverage](/ntn-satellite-networks/ntn-satellite-coverage.md)

[How you can check if your SIM is NTN enabled?](/ntn-satellite-networks/how-you-can-check-if-your-sim-is-ntn-enabled.md)

[VPNs in NTN](/ntn-satellite-networks/vpns-in-ntn.md)

[NTN Billing](/ntn-satellite-networks/ntn-billing.md)

</details>

<details>

<summary>Orders &#x26; Payments</summary>

[How to create a new order?](/hub/orders/create-a-new-order.md)&#x20;

[How to order NTN developer kit?](/ntn-satellite-networks/how-to-order-ntn-developer-kit.md)

[How to add a credit card to your account?](/hub/faq/how-to-add-your-credit-card.md)

[How to update your credit card?](/hub/faq/how-to-update-your-payment-method.md)

[How to receive billing updates to your email?](/hub/faq/how-to-receive-billing-updates-to-your-email.md)

[How to download an invoice?](/hub/faq/invoice-download.md)

[How to read the billing report?](/hub/payments/how-to-read-the-billing-report.md)

</details>

<details>

<summary>Support</summary>

[How to open a support ticket?](/hub/faq/how-to-open-a-support-ticket.md)

[How to receive planned maintenance and incident notifications to your inbox?](/hub/faq/how-to-receive-planned-maintenance-and-incident-notifications-to-your-inbox.md)

</details>