FAQ

General

Our onboarding process

Coverage Lists

Coverage Lists

LP-WAN Coverage

Account

How to update the company details?

How to create a new user for the account?

How to delete a user from the account?

How to reset your password?

How to add a credit card to your account?

How to update your credit card?

How to receive billing updates to your email?

How to download an invoice?

Dashboard and Reports

How to change the Monogoto dashboard time period?

How to filter the dashboard for specific Things group?

How to filter the dashboard for specific identity?

How to filter the dashboard for specific mobile network operator?

How to use the payment report?

Things

Monogoto SIM

How to activate a SIM?

How to suspend a SIM?

How to create a capture (PCAP file) for a SIM?

Basics on How to Read a Packet Capture File

How to view the SIM data usage?

Refresh SIM connection

How to update the Thing (SIM) name?

How to move Things between groups?

How to assign and remove tags?

How to identify the SIM form factor?

Checking Thing Connection via Event Logs

Thing Menu Events Explained

Understanding OPLMN and FPLMN on the Thing details page

How to Configure Thing Usage Limitation by IMEI?

How to Configure Thing to Work Only With One Device IMEI?

How to Configure Things Group to Work Only With IMEI range (TAC)?

How to Troubleshoot No Cellular Events Scenario?

Messaging

Incoming SMS

Outgoing SMS

SMS Monitoring

How to send SMS to real number using no-code integration to Twilio?

Quality of Service

How to run one-time QoS test?

How to run 15 min. QoS test?

How to run 24 hr. QoS test?

How to run time specific QoS test?

Advanced Networking

How to Setup VPN?

VPN Setup with Fortinet

VPN Setup with Ubiquiti

VPN Setup with Azure

VPN Setup with AWS

How to Configure NAT Port Forwarding?

How to Configure Static IP Address For a Thing?

Troubleshooting Open Sessions without Data

Identifying and Understanding Single-sided Sessions

Understanding MTU and Fragmentation Issues in Cellular IoT Devices

Network Communication Protocols

Security

How to Configure IP Security Profile?

How to Configure Telephony Security Profile?

Cellular

Purge Messages in a Cellular Network

LTE bands

RAT Type (Radio Access Technology)

Orders & Payments

How to create a new order?

How to order NTN developer kit?

How to add a credit card to your account?

How to update your credit card?

How to receive billing updates to your email?

How to download an invoice?

Devices

Device Configurations

IoT Modules

iPhone Device

Android Device

Raspberry Pi

NTN Certified Devices

AT Commands

What AT Commands Should I Use to Debug a Connectivity Issue?

How to Send AT Commands to a Teltonika Router?

Support

How to open a support ticket?

How to receive planned maintenance and incident notifications to your inbox?