Thing Menu Events

Customers that are interested in their SIM card activity or want to check the reason for failures, can check Thing Event logs to have the full understanding what the SIM cards are doing and in a case of an issue even how to be able to troubleshoot some issues on their own.

It is possible to go to Thing Menu Events section in may ways, but we advise you to use one out of two ways:

Going to Thing Menu Event logs via Thing section in the portal

1. Login to the monogoto portal.

2. Go to Things section of the portal.

3. Select a Thing from the list of seen Things in the portal.

4. Use scroll bar, to scroll down to the end of the Thing Menu page.

5. Check Events section of the Thing Menu page.

​

Going to Thing Menu Event logs using search bar functionality in the portal

1. Login to the monogoto portal.

2. Press on Search bar.

3. Enter a SIM card ICCID number followed by an asterisk "*" at the end.

4. Press Enter key on your keyboard.

5. Select a Thing from search results.

6. Use scroll bar, to scroll down to the end of the Thing Menu page.

7. Check Events section of the Thing Menu page.