FAQ

Account

How to update your company details?

Dashboard, Billing and Reports

How to change the Monogoto dashboard time period?

How to filter the dashboard for specific Things group?

How to filter the dashboard for specific identity?

How to filter the dashboard for specific mobile network operator?

How to use the payment report?

How to update your payment method?

How to receive billing updates to your email?

Things

How to activate a SIM?

How to suspend a SIM?

How to view the SIM data usage?

Refresh SIM connection

How to update the Thing (SIM) name?

How to move Things between groups?

How to assign and remove tags?

How to identify the SIM form factor?

Quality of Service

How to run one-time QoS test?

How to run 15 min. QoS test?

Advanced Networking

How to Setup VPN?

VPN Setup with Fortinet

VPN Setup with Ubiquiti

VPN Setup with Azure

VPN Setup with AWS

How to Configure NAT Port Forwarding?

How to Configure Static IP Address For a Thing?

Security

Cellular

Purge Messages in a Cellular Network

Support

How to open a support ticket?

How to receive planned maintenance and incident notifications to your inbox?