Refresh SIM connection

In a cellular network, a connection refresh involves resetting the link between a device's cellular modem and the network. This process typically requires detaching and reattaching to key network components, such as the SGSN (Serving GPRS Support Node) or MME (Mobility Management Entity) for data services, and the VLR (Visitor Location Register) for voice and SMS services.

Refreshing a connection is high-risk. Sometimes, the device may not reconnect to the network, requiring a full reboot to regain connectivity.

Reasons to refresh a connection:

• Resolved connectivity issues.

• Update network parameters.

• Switch operator or technology.

• Troubleshooting.

How to execute a refresh connection for a single SIM?

1. Access your Monogoto account by logging in to the Monogoto hub.

2. Click on the "Things" section from the sidebar and select any SIM that is active and using data.

3. Click on the “Connection” action button on the top right section.

1. Confirm the action by clicking on the "Refresh" button in the pop up.

1. The refresh action can be displayed in the Thing events as "RESET_SUBSCRIBER".

How to execute a refresh connection for multiple SIMs?

1. Access your Monogoto account by logging in to the Monogoto hub.

2. Click on the "Things" section from the sidebar and select mulitple SIMs.

3. Click on the “+Add Action” action button and select "Refresh connection".

1. Click the "Run" button.

1. You will receive a confirmation message from the UI that the action was executed successfully.

1. Additionally, you will receive the following inbox events:

The first notification for the refresh connection execution.

The second notification when operation is completed, including a file indicating the result of each SIM.