# Create a new order

## Access to the order form

Orders can be generated via the order form. A user with admin profile can access the order from either from the welcome page which is displayed after login or accessible from the top bar menu.

<figure><img src="/files/Q06cMrV9NUAG94j0EYnl" alt=""><figcaption></figcaption></figure>

Or, via the orders page by clicking on the `+Add New` button

<figure><img src="/files/e0fvz7DDtQ095wsz51UH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XfsIRGZ25dVIXtrMqe8a" alt=""><figcaption></figcaption></figure>

## Order form&#x20;

To create an order you should complete the following,

1. Select the type of deal you need:
   1. SIMs with global reach connectivity in Pay-as-you-go model.
   2. SIMs with optimized connectivity for the USA in Pay-as-you-go model.
   3. Satellite IoT extension kit - Murata satellite EVK Kit with hybrid cellular and satellite connectivity services using Monogoto's SIMs. Include free 50KB NTN and 50MB public data plan.
2. Insert the required amount of SIMs or Kits (option 3) and click `Next`

<figure><img src="/files/KtRDEVLmZUEB77bZRU37" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If you need any assitance with your order you can contact our sales via the contact sales link in the order form.
{% endhint %}

3. Next, insert the shipping details and click `Next`.

<figure><img src="/files/7CqGWGH9T6cW1FqgZDAE" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="info" %}
You should insert the company billing address, if it's different than the shipping address.
{% endhint %}

4. Review the order summary and insert your credit card (if not exist).

<figure><img src="/files/GiobsU9nNf7Vx366fvZd" alt="" width="563"><figcaption></figcaption></figure>

4. &#x20;Acknowledge you have reviewed the order and click the `Pay` button.

<figure><img src="/files/tqrEAPLBAQTGgakksVBh" alt="" width="563"><figcaption></figcaption></figure>

5. Next, you will be redirected back to the orders page where you can see the confirmation message of your order.&#x20;

<figure><img src="/files/U2q0lFlfi0URVXlg7UNb" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When moving to the orders page, you can notice that order creation is still in process. Wait a few moments to see the order status change to awaiting fulfillment stage.
{% endhint %}

<figure><img src="/files/tc7e6zT0pUzuJWGiiGe8" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Once the order is confirmed you will receive an order confirmation email.
{% endhint %}

<figure><img src="/files/LRCoW0SekVtf7CO6h7NL" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Once the order is confirmed you will receive 2 inbox events for:

* New invoice creation
* New order with payment confirmation&#x20;
  {% endhint %}

<figure><img src="/files/LI73a84p55ua967wsCbn" alt=""><figcaption></figcaption></figure>

6. When the order is ready for shipping, you will receive an email from our CSM team and you will get a notification via the inbox or via a [3rd party integration](https://docs.monogoto.io/hub/integrations/email) you have created for billing and self-service updates.&#x20;

<figure><img src="/files/kAh1EMJEuxxF7YTwyuBT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CfhrabX4Hdm4PM5FfQsT" alt=""><figcaption></figcaption></figure>

7. The last status of the order is completed and will be inserted by Monogoto once the delivery is confirmed.

<figure><img src="/files/y0w9Fqxq0oq7495dM1LN" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/maW7qBkT58iXFJkZgCUS" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To view the order invoice, you should go to the payment page and click the invoice number link.
{% endhint %}

<figure><img src="/files/UYjBNqgHZGuV5nk556Zr" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.monogoto.io/hub/orders/create-a-new-order.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.